Monthly Archives: April 2008

Contours of Service Innovation: IBM

Posted on April 30, 2008 by

Everyone familar with this blog probably has heard the statistics: 80% of the US economy is services Less than 30% of innovation spending is on services Very little of the academic or practitioner research literature on innovation involves services The … Continue reading →

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Interview with Eric von Hippel (2007)

Posted on April 27, 2008 by

von Hippel talks about his insight into user-driven innovation for services and goods in this 2007 interview: http://www.gartner.com/research/fellows/asset_172822_1176.jsp The PDMA blog points out some of the high points in the interview, so I can be lazy: http://blog.pdma.org/ von Hippel was … Continue reading →

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“Process IS the product”

Posted on April 23, 2008 by

Service Innovation: Intrinsically Holistic? Process is the Product Ed Furash, a well-know bank consultant, was quoted by a banker I interviewed in my NSD research as saying “In financial services process is the product.” One of the problems with applying … Continue reading →

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Innovation vs. Invention

Posted on April 23, 2008 by

Innovation is not invention A good discussion of this ongoing theme in Nussbaum’s column on whether Apple is innovative or adaptive: http://www.businessweek.com/innovate/NussbaumOnDesign/archives/2008/04/is_apple_innova.html#more  

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“Many crummy trials BEAT deep thinking”

Posted on April 20, 2008 by

Just do it Last week I noted Clay Shirky’s comment that for internet innovation “the cost of trying is lower than the cost of analyzing.” I noted that this was an affirmation of the “Probe and Learn” process advocated by … Continue reading →

Posted in Co-creation or User collaboration, Customer Research Methods, experiential innovation, Experiment, NSD Process | Tagged , , , , , , , , , , | 4 Comments

Beta Culture

Posted on April 17, 2008 by

New Service Development and Agile Programming Several people have emailed me for a definition of Beta Culture as mentioned in the posting yesterday. [Please consider posting a comment: WordPress makes it easy and then everyone can see it.] Beta Culture … Continue reading →

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Happy Birthday Nokia Beta Labs

Posted on April 17, 2008 by

Open for one year…working toward co-creation and beta-culture Nokia Beta Labs is a virtual organization to support “Nokia R&D teams (hundreds or thousands of people) and the beloved user community (~100k people and counting) to shape the future together.” The … Continue reading →

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My first academic pub

Posted on April 16, 2008 by

 Sixteen Years of NPD Research The first academic article in the May issue of Journal of Product Innovation Management is a review of 16 years of new product development aticles in leading NPD, R&D, Marketing and Management journals written by … Continue reading →

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“A Fair Hearing” for customers

Posted on April 14, 2008 by

A proposed procedure for uncovering customer needs The press release from Strategyn breathlessly announces that an article by two of its principals in the Sloan Managment Review “renders… traditional Voice-of-the-Customer research obsolete…” http://www.businesswire.com/portal/site/home/index.jsp?epi-content=NEWS_VIEW_POPUP_TYPE&newsId=20080410005089&newsLang=en&beanID=1791428325&viewID=news_view_popup In reality their proposed procedure makes extensive use of VOC … Continue reading →

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More ethnography — Nokia

Posted on April 12, 2008 by

NY Times article on ethnographic research by Nokia One of the readers of this blog, who is involved in ethnographic research, made an interesting comment on the last post — give it a read. He also suggested a NY Times … Continue reading →

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