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Monthly Archives: April 2008
Contours of Service Innovation: IBM
Everyone familar with this blog probably has heard the statistics: 80% of the US economy is services Less than 30% of innovation spending is on services Very little of the academic or practitioner research literature on innovation involves services The … Continue reading
Interview with Eric von Hippel (2007)
von Hippel talks about his insight into user-driven innovation for services and goods in this 2007 interview: http://www.gartner.com/research/fellows/asset_172822_1176.jsp The PDMA blog points out some of the high points in the interview, so I can be lazy: http://blog.pdma.org/ von Hippel was … Continue reading
“Process IS the product”
Service Innovation: Intrinsically Holistic? Process is the Product Ed Furash, a well-know bank consultant, was quoted by a banker I interviewed in my NSD research as saying “In financial services process is the product.” One of the problems with applying … Continue reading
Innovation vs. Invention
Innovation is not invention A good discussion of this ongoing theme in Nussbaum’s column on whether Apple is innovative or adaptive: http://www.businessweek.com/innovate/NussbaumOnDesign/archives/2008/04/is_apple_innova.html#more
Posted in Ideation
Tagged adaptive, innovation, innovation versus adaption, innovation versus invention, invention, Nussbaum
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“Many crummy trials BEAT deep thinking”
Just do it Last week I noted Clay Shirky’s comment that for internet innovation “the cost of trying is lower than the cost of analyzing.” I noted that this was an affirmation of the “Probe and Learn” process advocated by … Continue reading
Beta Culture
New Service Development and Agile Programming Several people have emailed me for a definition of Beta Culture as mentioned in the posting yesterday. [Please consider posting a comment: WordPress makes it easy and then everyone can see it.] Beta Culture … Continue reading
Happy Birthday Nokia Beta Labs
Open for one year…working toward co-creation and beta-culture Nokia Beta Labs is a virtual organization to support “Nokia R&D teams (hundreds or thousands of people) and the beloved user community (~100k people and counting) to shape the future together.” The … Continue reading
Posted in Co-creation or User collaboration, Ideation
Tagged beta-culture, Co-creation, Nokia
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