Monthly Archives: April 2008

Contours of Service Innovation: IBM

Posted on April 30, 2008 by Gary R Schirr

Everyone familar with this blog probably has heard the statistics: 80% of the US economy is services Less than 30% of innovation spending is on services Very little of the academic or practitioner research literature on innovation involves services The … Continue reading →

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Interview with Eric von Hippel (2007)

Posted on April 27, 2008 by Gary R Schirr

von Hippel talks about his insight into user-driven innovation for services and goods in this 2007 interview: http://www.gartner.com/research/fellows/asset_172822_1176.jsp The PDMA blog points out some of the high points in the interview, so I can be lazy: http://blog.pdma.org/ von Hippel was … Continue reading →

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“Process IS the product”

Posted on April 23, 2008 by Gary R Schirr

Service Innovation: Intrinsically Holistic? Process is the Product Ed Furash, a well-know bank consultant, was quoted by a banker I interviewed in my NSD research as saying “In financial services process is the product.” One of the problems with applying … Continue reading →

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Innovation vs. Invention

Posted on April 23, 2008 by Gary R Schirr

Innovation is not invention A good discussion of this ongoing theme in Nussbaum’s column on whether Apple is innovative or adaptive: http://www.businessweek.com/innovate/NussbaumOnDesign/archives/2008/04/is_apple_innova.html#more  

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“Many crummy trials BEAT deep thinking”

Posted on April 20, 2008 by Gary R Schirr

Just do it Last week I noted Clay Shirky’s comment that for internet innovation “the cost of trying is lower than the cost of analyzing.” I noted that this was an affirmation of the “Probe and Learn” process advocated by … Continue reading →

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Beta Culture

Posted on April 17, 2008 by Gary R Schirr

New Service Development and Agile Programming Several people have emailed me for a definition of Beta Culture as mentioned in the posting yesterday. [Please consider posting a comment: WordPress makes it easy and then everyone can see it.] Beta Culture … Continue reading →

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Happy Birthday Nokia Beta Labs

Posted on April 17, 2008 by Gary R Schirr

Open for one year…working toward co-creation and beta-culture Nokia Beta Labs is a virtual organization to support “Nokia R&D teams (hundreds or thousands of people) and the beloved user community (~100k people and counting) to shape the future together.” The … Continue reading →

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My first academic pub

Posted on April 16, 2008 by Gary R Schirr

 Sixteen Years of NPD Research The first academic article in the May issue of Journal of Product Innovation Management is a review of 16 years of new product development aticles in leading NPD, R&D, Marketing and Management journals written by … Continue reading →

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“A Fair Hearing” for customers

Posted on April 14, 2008 by Gary R Schirr

A proposed procedure for uncovering customer needs The press release from Strategyn breathlessly announces that an article by two of its principals in the Sloan Managment Review “renders… traditional Voice-of-the-Customer research obsolete…” http://www.businesswire.com/portal/site/home/index.jsp?epi-content=NEWS_VIEW_POPUP_TYPE&newsId=20080410005089&newsLang=en&beanID=1791428325&viewID=news_view_popup In reality their proposed procedure makes extensive use of VOC … Continue reading →

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More ethnography — Nokia

Posted on April 12, 2008 by Gary R Schirr

NY Times article on ethnographic research by Nokia One of the readers of this blog, who is involved in ethnographic research, made an interesting comment on the last post — give it a read. He also suggested a NY Times … Continue reading →

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