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Tag Archives: financial service innovation
Deloitte on Financial Service Innovation
This 2005 article from Deloitte is interesting…(but it is so 2005–premeltdown). A great quote: “Product innovation gives less than three months competitive advantage. Process innovation gives at least 12 months competitive advantage.” – Sir John Bond, Chairman HSBC, 2001 http://www.deloitte.com/dtt/cda/doc/content/DTT_DR_GlitteringPrize_May2005.pdf
“Process IS the product”
Service Innovation: Intrinsically Holistic? Process is the Product Ed Furash, a well-know bank consultant, was quoted by a banker I interviewed in my NSD research as saying “In financial services process is the product.” One of the problems with applying … Continue reading
ProfessorGary on Innovation and Marketing 