Tag Archives: financial services

“Process IS the product”

Service Innovation: Intrinsically Holistic? Process is the Product Ed Furash, a well-know bank consultant, was quoted by a banker I interviewed in my NSD research as saying “In financial services process is the product.” One of the problems with applying … Continue reading

Posted in financial services, NSD Process, Process Innovation | Tagged , , , , , , , , , | Leave a comment