Monthly Archives: June 2011

Group Brainstorming is fun… but kills good ideas!

Group brainstorming and focus groups are fun and create an illusion of effectiveness among everyone involved in the process. Can an organization interested in innovation channel the enthusiasm but limit the murder of ideas? Continue reading

Posted in Customer Research Methods | Tagged , , , | 11 Comments

How to serve Customers

How to serve customers, wall street style. Continue reading

Posted in Uncategorized | Leave a comment