Tag Archives: Deloitte

Deloitte on Financial Service Innovation

This 2005 article from Deloitte is interesting…(but it is so 2005–premeltdown). A great quote: “Product innovation gives less than three months competitive advantage. Process innovation gives at least 12 months competitive advantage.”                            – Sir John Bond, Chairman HSBC, 2001 http://www.deloitte.com/dtt/cda/doc/content/DTT_DR_GlitteringPrize_May2005.pdf

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All marketing IS service marketing

A business absolutely devoted to service will have only one worry about profits: They will be embarrassingly large.                                    Henry Ford An interesting article … Continue reading

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