SMM Case Exercise: Public Shaming & Hostile Environment

This extended exercise is effectively a mini-case based on a Tech Crunch article from March, 2013. A sexual joke at a high-tech conference resulted in public shaming, a DDOS (distributed denial-of-service) attack, and a couple firings. The background and the quotes included here all came from the Tech Crunch (2013) article.

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Posted in Blogging, Higher Education, Klout, Social influence, social media marketing, Teaching SMM, Text, twitter | Tagged , , , , , | Leave a comment

Teaching SMM – METRICS #2 Activity Measures

Measures Based on SM and Web Activities

Learning Objectives

1.     Be aware and learn measures available to analyze social media activities.

2.     Understand web activity metrics and monitoring.

3.     Understand tactics to use web activity measures for specific SM posts or campaigns.

4.     Understand social media “monitoring” and monitoring measures.

5.     Qualitative analysis: understand SM “listening” & tools to analyze SM information.

6.     Understand difficulty arriving at a return-on-investment for social media activities.

7.     Know the approaches to an ROI calculation.

A starting point to the measures and metrics for social media is an overview of an organization’s and community’s activities on social media and website.

Activity on Social Media Sites

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Posted in Blogging, Content, Mobile computing, Social influence, Social Media, social media marketing, Teaching SMM, Text, twitter | Tagged , , , | 1 Comment

Teaching SMM: METRICS #1 Importance of Measurement

Note: This is an excerpt from what I teach my social media marketing classes on introduction to metrics and measurement…

Gary Vanyerchuk, online wine entrepreneur and social media celebrity, has famously said “What is the ROI of your grandmother?” in response to recurring requests for the range of return on investment enjoyed by corporations. Other social media advocates have asked similar rheotrical questions such as, “What is the ROI of your phone?,” or “What is the ROI of breathing?,” suggesting that social media activity is essential to the ongoing vitality of an organization. Questions about the return on social media efforts have come up increasingly often as more corporations and organizations, not just the early adopters, have become actively involved in social media marketing and organizational spending has increased on SM applications.

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Teaching Social Media Metrics – The Hangout

Had a nice discussion of teaching measurement in social media on Google+ Hangout. It is available here (video about 50 minutes). Jeremy Floyd did a great job of running the session! Insightful comments from @mjkushin @NancyRichmond @jfloyd. I also participated…

For nice summary details go to Jeremy Floyd’s blog.

The next few posts of this blog will be excerpts about what I teach about social media metrics to my students…

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We ARE all cyborgs now!

The military is working on external skeletons to create “super soldiers.” Medical devices are advancing beyond temporary mechanical hearts and synthetic joints. The melding of the human body and machine is going forward. The combination of man and robot – cyborgs – no longer seems far in the future. However the most important melding of man and machine – enhancing the brain – is already proceeding.

What do you do when you can’t come up with a word, or citation or name that you are searching for? Until 10 years ago you would have put it out of your mind and waited till it popped into your consciousness by the end of the day or first thing next morning. Today you type some prompts into Google or Tweet to your followers and you have it in 2 or 3 minutes. Computer power – available 24/7 has already augmented your memory!

Similarly when you are dealing with a difficult problem or a creative idea an early step is a Google search and possibly a post on twitter, Facebook or another social site for an impromptu  brainstorming session online.

Mark Schaefer posted an additional insight from SXSW yesterday: “One of the things that is dawning on me throughout SXSW is that the mobile smart device can turn each of us into a constant, real time, data collection machine.” It is wonderful and true: with a couple clicks we can save our insights, record thoughts or conversation, take photos or video clips. Going forward our lives will be recorded digitally. Memories will be far more detailed, complete and accurate then ever before.

[Future historians may be more rooted in fact and information and have to know the principles of “Big data”.]

We are all cyborgs now!

Memory augmentation, creative support, data collection: in these and other ways computer power with us 24/7 is aiding us, but also changing us. Computer power in our pockets enhances us. We are all cyborgs now.

Mobile may be as important a development as the development of the Internet itself was in driving augmentation forward.

Is this all to the good? How do you feel about being a cyborg??

[As a long-term fan of apocalyptic science fiction, I harbor some concerns that I will share in my next post…]

Posted in Mobile computing | Tagged , , , , , , | 1 Comment

Is Jeff Bullas really a BOT? Are you?

In a recent blog post Jeff Bullas describes how to use an internet tool to generate and post automatic RTs from selected Twitter participants. Is Jeff Bullas a BOT?

According to Wikipedia bots are “software applications that run automated tasks over the  Internet.” The most important task of a social media participant is sharing and spreading content. Auto-RTs perform the most important Twitter function: I would say that @jeffbullas is in fact a bot!

However, as most of you likely know, Jeff Bullas is also a celebrated blogger. I read Jeff’s blog regularly and recently read his book on Blogging. As Jeff relates in his book, he views Twitter primarily as a tool to publicize and distribute his blog articles. This may be why I have always found his blog content compelling but his twitter persona less engaging then other excellent bloggers like @markwschaefer and @ckburgess.

So Jeff Bullas may be a Twitter BOT, but is a terrific social media contributor through his blog and other writing.

Authentic or BOT?

What separates an authentic social media participant from a BOT? Some participants such as Mark Schaefer, writer of the excellent blog Grow and social media guide The Tao of Twitter,  seem to indicate that authenticity means using no automatic tools for creating or timing posts or managing followers. In one post Mark described how he spent as much time screening followers as people to follow. (However, he has mentioned using assistants to help him, which raises the question of whether outsourcing is more authentic than automating…)

We are all cyborgs!

I watch tweets from specialized Twitter lists on Hootsuite and collect blog updates via RSS feeds on Google Reader, but I consider it important to read every tweet and every link before I retweet them. So I consider by twitter output to be fully authentic, even though I had help assembling the information.

However I do time my posts using bufferapp. And I use software to selectively follow-back people on twitter. I use other software to double-check the earlier follow decisions. I do not screen who follows me unless I see something offensive in my feed. So others with different standards might accuse me of being too automatic. (I even confess to something that many consider a cardinal sin: I send a single one-time-only DM to new Twitter followers promoting my blog… it seems to increase blog followers, even though a get an occasional hate note.)

I argue that we are all cybergs – part human and part auto – at least most of us who are active on social media. But we must continue to consider what authenticity means, to retain our social media soul. To me authenticity means that my content is mine.

What do you think???

Posted in Blogging, Content, Social Media, twitter | Tagged , , , , , , , | 3 Comments

Does Facebook CAUSE narcissism?

… or are narcissists just drawn to social media?

I started asking this question on Twitter a couple weeks ago, in order to gather some ideas and thoughts from my online friends for this post.

Most of the comments suggested that it was the latter – that narcissists were drawn to social media. That makes sense and is a comforting idea. All those people bragging all the time on Facebook were simply attracted to the medium for that reason… But is it true?

All the teenage girls taking a self-photo with their smartphones… were already narcissistic? All of the people extending their Christmas-letter-bragging to a  year-round activity on FB?

I know my behavior is different when on social media. After my university asked alums about professors who had changed their lives, I was asked to be in a promotional video. I told very few of my real world friends and colleagues about it, and when I did I carefully worked it into the conversation as an aside. But on Facebook and Twitter I shouted “CHECK OUT the new promotional video at this link –>”.

Having met some of my social media friends in person, I know that they are also reasonably modest in person, unlike their social media personas. So I am confident that social media affects behavior at least online. My worry is whether it then spills over into the non-online world.

What do you think?

During the writing of this post, two others weighed in on related topics. Mark Schaefer wrote a post on social media and the spiral of envy that cited a German study that Facebook users were envious.

Reg Saddler @zaibatsu posted what I like to call the “Facebook Prayer”:

Awesome FB

What do you think. Does social media turn us all into narcissists??

Posted in Social Media, twitter | Tagged , , , , , , , | 3 Comments

Is #FF Follow Friday SO 2009?

I have noticed a decline in #FF and #MarketerMonday activity among my online friends. Have the Friday and Monday call-outs become passe? Am I one of the last to figure it out? I started asking for the reasons for lower activity and received a variety of responses.

Some indicated that #FF and #MarketerMonday are simply flawed ideas. @MarkWSchaefer said that #FFs hurt the feelings of those not included; @MGranovsky said that it hurt the feelings of some that assumed reciprocity – if you just don’t participate no opinions are hurt. Several others mentioned that #FF and #MarketerMonday have become just a Spam-like strategy to add followers, as people you don’t know and aren’t even following you mention you hoping for a follow.

I surveyed friends that I regularly #FF and they indicated that the number of new follows have declined. @MGranovsky ran a mini-experiment that showed little impact from #FFs. A number of people that I have #FF-ed for years indicated that they used to see 3-4 new follows and now don’t feel that there is any impact.

I had an interesting three-way discussion with @FHuszar (who always has keen insights) and @sinanaral about when #FFs might work and how it might be tested. Some largely anecdotal propositions about #FF effectiveness follow.

Propositions about the effectiveness of #FF mentions.

#FFs are more effective:

  1. The more credibility (influence?) the recommend-er enjoys
  2. The first few times a user mentions a given tweeter.
  3. Among those included in a #FF grouping. [They show up in mentions and each has a halo effect from being included in the set with the others…]

#2 and #3 (hopefully not #1) would explain the waning effect of my mentions since I have tended to mention many of the same people in the same groupings?

Any more thoughts on this phenomenon???

 

 

Posted in Social influence, Social Media, twitter | Tagged , , , , | 6 Comments

Start up comics!

Finally a comic devoted to our true superheroes – entrepreneurs.

To follow the strip -and few past adventures – go to http://www.inthestartup.biz/

 

 

photo

Posted in entrepreneurship | Tagged , , , | 1 Comment

Creating and Nurturing your Personal Learning Network #PLN

In The Impact Equation, Chris Brogan and Julien Smith say that everyone needs a channel in social media: “developing a channel is about more than expression… it’s an important step for your personal life, your business, and your career. It is not something you need to be doing not when you are working on your new project, but much earlier…”

I made a similar note when I talked about the benefit of my online community in creating a new course in Social Media Marketing.

But for most of us there is an ongoing value from the community that is even more important than help in a future project. Whatever our area of expertise or passion, it is hard to stay current in a fast paced world. Our online community, sharing our passion, is an aid to lifelong learning, a Personal Learning Network or PLN.

PLNs are mostly discussed in educational literature, but in a knowledge economy, nearly all of us need to continuously keep up-to-speed on changing developments. So build your “community” or your “channel”, maybe they will help you with a major project some day, but in the meantime they will support and enhance you as your PLN!

Along with my wife, Laurel, I presented a workshop on using social media to develop and nurture a PLN at the Virginia Tech Annual Conference on Pedagogy. I recommend the conference to all. Our slides are posted on slideshare, embedded below:

Posted in Higher Education, Social influence, Social Media | Tagged , , , , , , , | 2 Comments