Category Archives: Online service delivery

Online versus in-class instruction is not really our choice for Fall

I am starting my fourteenth year as a professor at a residential university in a bucolic rural setting. I enjoy relatively small classes and the resulting opportunity to really get to know many of my students. Our discussions are more … Continue reading

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Can #Wal-Mart compete with #Amazon?

Wal-Mart SHOULD be a competitor in online retailing for as it is:

The biggest brick-and-mortar retailer in the world,
A leader in logistics, supply, distribution, and retail IT,
Blessed with deep pockets,
Everywhere, with so many locations, and
A fierce competitor. Continue reading

Posted in NSD Process, Online service delivery, Service Design, ServiceInnovation, Social Media Marketing | Tagged , , , , | Leave a comment

Medicine and Social Networking

Business on Twitter Commercialization of the social networks is inevitable. Dell has posted over $2,000,000 in sales. [ RT @mashable Making Millions via Twitter: @DellOutlet Surpasses $2 Million in Sales %5D  Social Networks and Medicine Social networks may have implications … Continue reading

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