2019 survey: the voice of my social media marketing students

I start the semester in my social media marketing classes with a survey of social media use and their perceived issues. My classes comprise juniors and seniors majoring in marketing, communications, design, and management. They are in          a narrow age range and had the interest to sign up for a social media marketing class, but otherwise seem a fairly diverse group of college students. This table sums up the usage of social media reported by the students:

Spring 2019 Social Media Marketing Usage Summary2019 sm use 2 (2)

Instagram and Snapchat have been tops for a while; Snapchat may have lost some momentum based on the past two surveys. Probably the most interesting finding – and one that has been consistent through six years of surveys is that these college students don’t value the number 1 social media site, Facebook, as much as you might expect. Four social media sites rate ahead of Facebook as ones that would be most missed. Facebook is tied for third with Twitter for sites checked daily.

When I posted similar results 6 years ago I created a bit of a stir among the readership     – was the future of FB bleak? I suggested that the FB audience would not only age, but might become primarily Facebook For the Dead. I could see real value in a permanent digital site to host pictures, videos, and memories of those who had passed away.

A less fanciful observer, Mark Schaefer suggested that they were merely avoiding their parents and older siblings on Facebook and would join them on the site once THEY wanted to brag about their jobs, trips, pets, and children.

Why NOT Facebook?

When I asked the classes this year “why not Facebook?” the number one response was that their parents AND grandparents were on it. The primary reasons for not being on Facebook cited most often were:

  1. Parents AND grandparents are on FB,
  2. Too many nasty and political comments and conversations on the site,
  3. Privacy and ethical issues,
  4. FB is not as Mobile-friendly as Instagram, Twitter, and Snapchat, and
  5. People are too windy on FB.

Checked in past two weeks

2019 Last 2 weeks

As you might guess Facebook fared much better on a survey question on sites visited in the last two weeks – you have to check in with Mom and Grandpa occasionally.

Facebook is still number 4 but is competitive – they have FB they just don’t use it or like it as well as the other sites.

Other vote-getters include WhatsApp, Quora, Dating sites, TikToc, Soundcloud, GroupMe..


Major Concerns about Social Media

2019 issues

Finally, the new students were asked to name their biggest concern about social media. I tried to bundle their concerns into clear categories. (I left off mutltiple single concerns for brevity.)

Number one in my categories was Content Shock. None of the students actually used that term but they were clearly concerned with the amount of information, communication, and entertainment being promoted on social media. Examples of their concerns included:

  • There are so many social media platforms for people to look at.
  • What makes one specific site or post stand out and draw people in?
  • I think it is ultimately the fear of implosion with regards to social media. We can pump out as much information as we want to use these platforms, but at some point, I just feel that an overload will occur

Ethics, privacy and the changing technology were major concerns. I thought was interesting was that several students suggested that awareness of hate speech and bullying was making participants more sensitive and more easily offended, further pushing us all apart.

Some had their marketing hats on and talked about the challenge and opportunity to target specific groups and micro-groups.

These were the high points of the survey to find use and attitudes before SMM class. I am sure to post more about these new bloggers, content marketers, and social media critics as the semester unfold.

What else should I have asked the group?

One last note – bullet points from my 2013 SMM class survey included:

  • Instagram is THE ONE; Vine is only for professionals (celebrities).
  • Facebook is where new mothers and grandparents exchange baby pictures… And freshman post embarrassing pics that they must erase before graduation.
  • Pinterest is great – but still for women.
  • Snapchat is FUN and a little (?) racy.
  • Yik Yak is cooler than Whisper and Secret for anonymous messaging: non-PC rants, gossip etc.
  • Twitter is a workhorse for messaging.
  • LinkedIn is boring, basically assigned homework for job hunting.
  • Tinder is for Wednesday and Thursday nights…

Most of these observations seem fairly consistent with the results of surveys six years later. Of course, Vine is gone… but it seems to have been replaced by TicTok (can the Twitter team do anything right?). Yik Yak seems to be a small niche, and the growth of Snapchat seems to have faltered.

I look forward to reporting back in six years…

This entry was posted in Social Media Marketing, social media marketing, Teaching SMM and tagged , , , , , , , . Bookmark the permalink.

1 Response to 2019 survey: the voice of my social media marketing students

  1. Lachowicz, Thomas says:

    Hi Gary,
    I found your information interesting – keep up the good work!

    Thomas Lachowicz, Ph.D. ☺
    Kyle, Room 364; 540-831-6038
    Marketing & Management
    Davis College of Business and Economics
    Radford University
    P.O. Box 6917, Radford, VA 24142

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