Category Archives: Uncategorized

Hallelujah!

I successfully defended my dissertation today. What a great feeling to have it over!!!!!!!!!!!!! Of course it was on new service development — “New Service Development: User collaboration in a unique process.” The celebration begins…

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Chicago — an innovation center

Nussbaum at BusinessWeek makes a case that Chicago is the most innovative city in America: http://www.businessweek.com/innovate/NussbaumOnDesign/ He talks about several major initiatives by the city government as well as the IIT Design center, but does not mention the CME center … Continue reading

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Expert moderators and Focus Groups

It is not square! Several readers have pointed out that I seem negative on Focus groups. They are correct and there are two primary reasons: In a former role we were innovating with the help of customer input. We hired … Continue reading

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